Skip to content
TenderLift

Contact Center and Intermediaries 2026

Stadt Zürich, Organisation und Informatik (OIZ) Zurich Software package and information systems tender open
Submission deadline: 28 August 2026 at 10:00
37 days remaining
Procedure: open Order type: supply SIMAP ID: b4ff4f97 First seen: 2 Jul 2026 Latest publication: 2 Jul 2026
0
Documents
0
Changes
20
Days published

Description

Mit dieser Ausschreibung evaluiert die Stadt Zürich, vertreten durch die Dienstabteilung Organisation und Informatik (OIZ), nachfolgend Auftraggeberin genannt, einen Systemintegrator für zeitgemässe Contact Center- und Vermittlerlösungen auf Basis der derzeit bei OIZ genutzten Microsoft Teams Telefo...

AI Summary

The city of Zurich is seeking a system integrator for the implementation of modern contact center and call routing solutions based on the existing Microsoft Teams telephony. The contract is expected to have a duration of five years, with the possibility of a unilateral extension by two years.

  • Evaluation of a system integrator for contact center and call routing solutions.
  • Integration with the existing Microsoft Teams telephony.

Qualification criteria

  1. 1.Rechtspersönlichkeit
  2. 2.Systemintegratorin / Herstellerin
  3. 3.Erfahrung
  4. 4.Kapazität

Risk overview

  • Unverhältnismässige Anforderungen1
  • Konsortial- oder Partnerschaftspflicht1
  • Hohe Versicherungsmindestdeckungen1
  • Zu knappe Fristen1
  • Einschränkende Sprachanforderungen1
  • Sonstige KMU-Hindernisse1

Full AI Analysis

Get the complete AI-powered analysis

Start free trial

Red Flags

6 flags identified — Overall risk: medium

Start free trial

Financial Requirements

Start free trial

Technical Specifications

Start free trial

See your tenders now (no signup).

Search your company → 3–5 live tenders with blurred summaries. Unlock via magic link.

About the buyer

Stadt Zürich, Organisation und Informatik (OIZ)
Zurich
View buyer profile
Active now
1
All time
11
Last activity
2 days ago

Past awards in this category

  1. Commercial Enterprise Linux

    Winner:Puzzle ITC AG

    CHF 280,000Zurich
  2. Job Automation and Control with Managed File Transfer 2025

    Winner:System Partners GmbH

    CHF 10,034,109Zurich
  3. Tender for hospital information system (HIS) Private Clinic Hohenegg AG

    Winner:Meierhofer Aktiengesellschaft

    CHF 1,710,976Zurich
  4. Replacement procurement of an event management system

    Winner:HaCon Ingenieurgesellschaft mbH

    CHF 2,085,000Zurich
  5. New school administration software kindergarten and primary school Dübendorf

    Winner:escola GmbH

    CHF 224,024Zurich

Related Tenders

RFI Patient Portal Privatklinik Hohenegg AG

Zurich

BKP 225.4 Fire compartments

Zurich

Connection Limmattal 2nd phase

Zurich

Schärenmoosstrasse 115, 117, 8052 Zurich, conversion of office to residential use, submission BKP 281.1 Seamless floor coverings

Zurich

Get the full AI analysis for this tender

Eligibility checklists, red flags, document intelligence, and change alerts — all in one place.

Start free trial
Swiss-made software

Official SIMAP data · EU-hosted core data · encrypted in transit (TLS) · Swiss data protection (revFADP)

Privacy & data protection
Start free trial