Customer service training services
Description
Die Verkehrsbetriebe der Stadt Zürich (VBZ) betreiben eine Kundendienstorganisation namens "Customer Value Center". Örtlich ist die Abteilung an sechs Standorten in der Stadt Zürich präsent. Im Customer Value Center finden hauptsächlich drei Disziplinen statt: Reise Energie Lost & Found Die knapp 10...
AI Summary
The procurement procedure is issued by Verkehrsbetriebe der Stadt Zürich (VBZ) to develop a comprehensive training program for the staff of the Customer Value Center, which handles around 1,000 customer requests per day through various communication channels. The objective is to maintain high servic...
- VBZ operates a Customer Value Center with six locations in Zurich.
- The center handles approximately 1,000 customer requests per day through various channels: counter, phone, email, live chat, and social media.
Risk overview
- Requisiti sproporzionati1
- Obbligo di consorzio o partnership1
- Assicurazioni con massimali elevati1
- Scadenze troppo strette1
- Requisiti linguistici restrittivi1
- Ostacoli generali per le PMI1
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Red Flags
6 flags identified — Overall risk: medium
Financial Requirements
Technical Specifications
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About the buyer
- Active now
- 3
- All time
- 47
- Last activity
- 2 days ago
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