Convergence Hub Project - Replacement of the contact center solution
Description
Le présent appel d’offre concerne le remplacement de la solution de contact center. (Pour plus de détails, veuillez référer au cahier des charges.)
AI Summary
The procurement concerns the "Convergence Hub" project by the Geneva Public Transport (tpg), aiming to replace the current contact center solution. Bidders must meet strict requirements regarding confidentiality, sustainable development, and legal compliance. Proposals must be submitted before 31 Au...
- The confidentiality of sensitive tpg information is paramount and must be respected by all consultants and subcontractors.
- Bidders must demonstrate their commitment to sustainable development and social responsibility by providing appropriate certifications.
Risk overview
- Exigences disproportionnées (chiffre d'affaires, références, certifications)1
- Obligation de consortium ou partenariat1
- Assurances avec des seuils élevés1
- Délais trop courts1
- Exigences linguistiques restrictives1
- Autres obstacles pour les PME1
Tender documents
28 documents · 6.4 MB · PDF (27) · XLSX (1)
| Type | Pages | Size | Category | |
|---|---|---|---|---|
| 1 | 159 KB | appendix | ||
| 1 | 33.5 KB | appendix | ||
| 1 | 13.2 KB | appendix | ||
| 1 | 19 KB | appendix | ||
| 2 | 139 KB | appendix |
Full AI Analysis
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Red Flags
6 flags identified — Overall risk: high
Financial Requirements
Technical Specifications
Tender Documents
28 documents available
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About the buyer
- Active now
- 3
- All time
- 34
- Last activity
- 5 days ago
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